What kind of restoration does Red Stick Restoration, L.L.C perform?

Red Stick Restoration is a full-service restoration company. We handle all manner of vandalism, storm, fire, flood, and other disaster related damages for commercial or residential customers. We have a highly trained group of specialists that can repair anything from complete structural repairs to clothes & contents cleaning.

Is Red Stick Restoration a partner or do they work for the insurance company?

Red Stick Restoration is an independent restoration contractor. While you may have gotten our name from your insurance company or they contacted us directly, Red Stick Restoration works for you, the insured. We work together with you and your insurance company to restore your property to the condition it was before the loss.

Who decides what needs to be repaired?

Ultimately, you make the final decision as to the scope of work to be done. The insurance adjuster decides the items and service for which the insurance company will pay. Red Stick Restoration, as your representative, works with you and the claims representative to determine what repairs are necessary in order to give you a quality restoration.

Are you going to replace all my damaged property/items with new ones?

This question should be addressed to the claims representative from your insurance carrier. Our job as a restoration contractor is to attempt to save items that we believe are salvageable. We may give our recommendation to the insurance company, but it is their responsibility to determine what is replaced. Remember, salvaging and restoring keep claims costs down for everyone. Your claims representative has the answer to these types of questions. In many cases, Red Stick Restoration has negotiated a better scope of work than your insurance carriers initial settlement offer and we will always get what you deserve before starting repairs.

What is this going to cost me?

Generally, there are only three things for which you, the homeowner, are responsible.

1. Deductible-The deductible for any insurance loss is the first portion that the insured must pay the contractor for any repairs completed. The dollar amount is spelled out in your insurance policy contract. We take all major credit cards for the deductible.

2. Depreciation-This only comes into play if you do not have replacement cost insurance. Questions on depreciation need to be addressed to your insurance carrier.

3. Additional Items-You must pay for any additional work, improvements, or updates that are not part of the actual insurance claim. Some policies provide the insurance company with the ability to pay actual cash value with the replacement cost paid only after repairs are complete.

How long will this take?

This question should be addressed to your project manager. Each situation is different. Our goal is to provide you with quality workmanship and service, and to complete these repairs as efficiently as possible with as little disruption to your life during the process.

What do I do if I have a question or complaint?

We understand that while repairs are under way you will have many questions. Should a question or problem arise, we would ask that you contact our office first. Someone there will get you in touch with the project coordinator or estimator best qualified to answer your questions. Red Stick Restoration owner, Greg English, can also answer your questions.
He can be reached anytime at 225-413-1967.

Does Red Stick Restoration offer a warranty on work performed?

Yes, we are proud to guarantee the services performed to your property for one year from the date of completion. If, during this time, you experience any problems relating to the repairs made by us, please contact us at 225-413-1967 to ensure that the situation is corrected.

Can you remove the smoke odors after a fire?

Yes! Red Stick Restoration specializes in removing smoke odors and gives a full NO SMOKE ODOR GUARANTEE.
These are some of the most commonly asked questions. If you have any other inquiries, please do not hesitate to contact your estimator or project coordinator.